Frequently Asked Questions

Everything you need to know about your new favorite jewelry pieces.

What is the quality and material of Electric Picks jewelry?

Our pieces are primarily crafted from high-quality 14kt gold-filled materials and gold-plated brass, designed to be tarnish-resistant and durable for everyday wear.

How should I care for my jewelry to ensure it lasts?

To maintain the shine, we recommend avoiding direct contact with perfumes, lotions, and salt water. Store your jewelry in its original pouch or a dry place when not in use.

How long does shipping take?

Standard orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping varies by destination.

What is your return and exchange policy?

We offer a 30-day return window for unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.

Does Electric Picks offer a lifetime guarantee?

Yes, we stand behind our craftsmanship. We offer a lifetime guarantee on all our jewelry, covering manufacturing defects and re-plating services.

Can I track my order once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email confirmation containing your tracking number and a link to monitor its progress.